Customer Story | Roadster - Sun Automotive Group

”

We have to be able to offer an experience just like Carvana, if that’s what [customers] want. The Express Store and Roadster have truly allowed us to do that.

Todd Caputo

CEO, Sun Automotive Group

Visit Sun Automotive Group

How Sun Automotive Group Uses Roadster

1

Sun Automotive Group launched Roadster’s Express Storefront® in December 2018 to modernize their sales process, increase volume and improve customer experience.

2

They moved to a One-Price model and removed their BDC team & F&I Managers to cut costs (more than $400K annually) and improve sales volume efficiency.

3

Automotive Advisors, who work on salary, not commission, are the customers single point of contact throughout the entire sales process, including F&I.

4

Every in-store customer starts at a touch-screen kiosk or iPad to review inventory, payment options, F&I and more.

5

Highest performing Automotive Advisors have gone from selling 15-20 cars on a good month to 35-40 cars a month while maintaining a 40-hour work week.

6

All Automotive Advisors are certified through Roadster Academy.